I wrote a letter to Hamilton Beach a few days ago about an unpredictably combustible toaster my family recently purchased from (ahem) Kmart. And I just heard back from them. The news is good but I’ll be happiest when my kitchen is confidently toasting bread and other starchy delicacies again. Of course, I’ll be writing Hamilton Beach back as well. And posting that letter shortly right here at ODNT. Please enjoy my daily minutiae over your morning coffee and (ironically) other breakfast items that very likely involved a toaster. (sigh)
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Thank you for contacting us.
The product warranty began the date you purchased the product, and required you to maintain your sales receipt as proof of purchase. In the absence of a sales receipt, we must use the series code located on the product to determine when the product was manufactured. According to the information you provided your product warranty has expired, however, we will be happy to replace your toaster in this instance.
In an effort to assist you with a warranty claim, we ask that you please provide your shipping address.
Be sure to include your original email when responding. Please do not discard your appliance.
Thank you for contacting Hamilton Beach and we look forward to assisting you further.
Name Withheld to Protect the Innocent (Let’s just call her “Betty”)