First, there was my letter to the Bic Corporation.

Then, there was their reply.

Then, I wrote them back … AGAIN!

And the saga continues …

On June 8, 2015 at 8:17am, I received this email. (To those not in the biz, “email” is short for electronic message.):

Dear Mrs. Poche:

Thank you for your reply. I’ll have the mailing label sent this morning.

Best regards,

Daniel

Always a stickler for proper corporate correspondence etiquette, I responded the very same day at 3:35pm with the following message:

Thanks, Daniel. I’ll keep an eye out for it.

Michele

Then … sure enough … over the weekend I received this letter (traditionally … as in from inside my Home-Depot-quality mailbox) from the Bic Corporation:

Just in case the letter in the photo is illegible, please allow me to transcribe it for you:

June 8, 2015

Mrs. Michele Poche

(Address omitted. What am I … nuts???)

Dear Mrs. Poche,

Thank you for your June 3 and 5, 2015 emails. I’m sorry to hear of your daughter’s recent experience with a BIC Soleil Twilight shaver.

At BIC, quality is uppermost in our minds. When one of our products does not meet the consumer’s expectations, we appreciate being made aware of it.

While inquiries and comments such as yours can be helpful to BIC’s quality and research endeavors, an examination of the subject shaver is necessary to determine the possible cause of this experience. Therefore, I have asked that you return the shaver, which you have agreed to do. I have enclosed a mailing label for your convenience; however, it’s not clear whether your daughter sustained an injury; if so, and should you elect to present a claim, may I recommend that you use a method to return the shaver that will allow for tracking of the package, and the opportunity for you to request a signature for delivery.

In accordance with the BIC Performance Policy, upon my receipt of the shavers, a coupon will be provided to you for the replacement BIC shavers, which may be used to select any BIC shaver model of your choice.

I look forward to hearing from you with this additional information. 

Very truly yours, 

BIC CORPORATION

Daniel 

Aside from confusing me with an epic, 60-word sentence (which was actually a question), I think BIC’s intent is sincere and I appreciate their immediate attention to my problem here.

It’s my move again, isn’t it?

The following letter is a reply to my letter to the Bic Corporation. I should point out that Bic responded to me within 24 hours of my original correspondence, but it has taken me a day or so to post their follow-up. Please enjoy the continuing saga of The Exploding Razor.

Dear Mrs. Poche.

Thank you for your e-mail, which has been referred to my attention.

I’m sorry to hear of your daughter’s experience, and wanted to send a quick reply to acknowledge receipt of your e-mail.

After reviewing your e-mail (to include the attached web version) I don’t have enough details to fully understand what occurred. Would you provide a telephone number where I may contact you, so that we can discuss it and I can obtain further details?

I’m certain an examination would go a long way in providing answers to what occurred and why. Please confirm whether the subject shaver depicted in the photograph is still available, and if so, I will provide you with a postage paid mailing label for its return to me, with a cover letter and instructions.

Thank you for apprising BIC of this experience, and for the photograph. I look forward to hearing from you regarding the availability of the shaver and your telephone number.

Best regards,

Daniel *

* Personal contact information omitted to preserve Dan’s privacy. (May I call you Dan?) So far, I like Dan. He seems like a man who gets things done.