The following letter is a reply to my letter to the Bic Corporation. I should point out that Bic responded to me within 24 hours of my original correspondence, but it has taken me a day or so to post their follow-up. Please enjoy the continuing saga of The Exploding Razor.
Dear Mrs. Poche.
Thank you for your e-mail, which has been referred to my attention.
I’m sorry to hear of your daughter’s experience, and wanted to send a quick reply to acknowledge receipt of your e-mail.
After reviewing your e-mail (to include the attached web version) I don’t have enough details to fully understand what occurred. Would you provide a telephone number where I may contact you, so that we can discuss it and I can obtain further details?
I’m certain an examination would go a long way in providing answers to what occurred and why. Please confirm whether the subject shaver depicted in the photograph is still available, and if so, I will provide you with a postage paid mailing label for its return to me, with a cover letter and instructions.
Thank you for apprising BIC of this experience, and for the photograph. I look forward to hearing from you regarding the availability of the shaver and your telephone number.
* Personal contact information omitted to preserve Dan’s privacy. (May I call you Dan?) So far, I like Dan. He seems like a man who gets things done.
You should get one of those TV segments where the reporter takes on corporations. Tit Patrol or some such. Looking forward to hearing about what happens next.
Quick reply and willingness to figure out what’s going on? That’s awesome!
Love a good angry letter story! I am still waiting to hear back from Huggies, and my kids have been out of diapers for 6 years!
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