The following letter is a reply to my letter to the Bic Corporation. I should point out that Bic responded to me within 24 hours of my original correspondence, but it has taken me a day or so to post their follow-up. Please enjoy the continuing saga of The Exploding Razor.
Dear Mrs. Poche.
Thank you for your e-mail, which has been referred to my attention.
I’m sorry to hear of your daughter’s experience, and wanted to send a quick reply to acknowledge receipt of your e-mail.
After reviewing your e-mail (to include the attached web version) I don’t have enough details to fully understand what occurred. Would you provide a telephone number where I may contact you, so that we can discuss it and I can obtain further details?
I’m certain an examination would go a long way in providing answers to what occurred and why. Please confirm whether the subject shaver depicted in the photograph is still available, and if so, I will provide you with a postage paid mailing label for its return to me, with a cover letter and instructions.
Thank you for apprising BIC of this experience, and for the photograph. I look forward to hearing from you regarding the availability of the shaver and your telephone number.
* Personal contact information omitted to preserve Dan’s privacy. (May I call you Dan?) So far, I like Dan. He seems like a man who gets things done.