For those of you keeping up with the Bic Exploding Razor Series …

First, there was my letter to the Bic Corporation.

Then, there was their reply.

Then, I wrote them back … AGAIN!

And the saga continues …


On June 8, 2015 at 8:17am, I received this email. (To those not in the biz, “email” is short for electronic message.):

Dear Mrs. Poche:

Thank you for your reply. I’ll have the mailing label sent this morning.

Best regards,

Daniel


Always a stickler for proper corporate correspondence etiquette, I responded the very same day at 3:35pm with the following message:

Thanks, Daniel. I’ll keep an eye out for it.

Michele


Then … sure enough … over the weekend I received this letter (traditionally … as in from inside my Home-Depot-quality mailbox) from the Bic Corporation:

Just in case the letter in the photo is illegible, please allow me to transcribe it for you:

June 8, 2015

Mrs. Michele Poche

(Address omitted. What am I … nuts???)

Dear Mrs. Poche,

Thank you for your June 3 and 5, 2015 emails. I’m sorry to hear of your daughter’s recent experience with a BIC Soleil Twilight shaver.

At BIC, quality is uppermost in our minds. When one of our products does not meet the consumer’s expectations, we appreciate being made aware of it.

While inquiries and comments such as yours can be helpful to BIC’s quality and research endeavors, an examination of the subject shaver is necessary to determine the possible cause of this experience. Therefore, I have asked that you return the shaver, which you have agreed to do. I have enclosed a mailing label for your convenience; however, it’s not clear whether your daughter sustained an injury; if so, and should you elect to present a claim, may I recommend that you use a method to return the shaver that will allow for tracking of the package, and the opportunity for you to request a signature for delivery.

In accordance with the BIC Performance Policy, upon my receipt of the shavers, a coupon will be provided to you for the replacement BIC shavers, which may be used to select any BIC shaver model of your choice.

I look forward to hearing from you with this additional information. 

Very truly yours, 

BIC CORPORATION

Daniel 


Aside from confusing me with an epic, 60-word sentence (which was actually a question), I think BIC’s intent is sincere and I appreciate their immediate attention to my problem here.

It’s my move again, isn’t it?

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5 responses to “For those of you keeping up with the Bic Exploding Razor Series …

  1. Pingback: The Post Where I Talk About Sending Razor Blades in the U.S. Mail | OldDogNewTits

  2. I think it is nice that they responded. Hmmm. tough call but I would probably move on.

    Happy 4th my friend!!

  3. And you can score some other shavers in the process too so you can try something different:)

  4. My BIC razor broke while I was shaving and it sliced my armpit open. I had to go to the ER and I haven’t been able to sleep or play with my 2 children because I am in so much pain. I got the same exact letter and emails from the same guy. I am so frustrated with the lack of sleep, the constant pain and the sad looks on my children’s faces when I tell them mommy is in too much pain to play right now that I am considering suing

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