Jeff Kleinpeter of Kleinpeter Dairy emailed me again recently (remember him? more on that soon) … and his repeated awesomeness reminded me that I forgot to tell you guys something. I wrote another email to AMC about the whole airing-a-Trojan-vibrator-commercial-during-Polar-Express-the-day-after-Christmas snafu. I actually sent it in May right after the superior response I got from my email to Kleinpeter Dairy Farms. Of course, my intention was to shame AMC on their deplorable “customer service.” And, just as I expected, they predictably opted to ignore my email yet again. So, I sent mine again today.
They seem to think I’ll give up easily.
Anyway, feel free to take a look and drop them a letter of your own. Here’s all the contact information from their website. There are several names listed there. I suggest copying all of them. As far as I’m concerned, even their water delivery guy holds some of the responsibility. And someone needs to pay … or at least freakin’ apologize. Am I right?
I tried so many times to contact you last January regarding the whole Trojan-commercial-during-The-Polar-Express-the-day-after-Christmas debacle. I sent three separate emails, I tweeted you and I even called and spoke with a live person … who said your organization would be getting back to me shortly. That lip service proved merely to be a means of getting me off the phone because NOTHING EVER HAPPENED.
If someone wasn’t fired over the initial VIBRATOR AD DURING A CHILDREN’S CHRISTMAS MOVIE decision, then here’s another chance for you to thin your herd.
And I want to let you know that I keep a blog about such things. All of my letters to you are included there.
(1) http://wp.me/p1LoLK-NK – sent 12/31/11
(2) http://wp.me/p1LoLK-QE – sent 1/6/12
(3) http://wp.me/p1LoLK-YK – sent 1/27/12
So, why am I suddenly writing to you again? Because I wrote another letter to a different company today and, within less than twenty-four hours, I received a personalized email, a phone call and then even a visit to my home by one of their local representatives to “make things right” as they say. They should serve as your example. And please know that I didn’t miss the opportunity in this new post to state yet again that you ignored all of my attempts to contact you … http://wp.me/p1LoLK-1E1
AMC should take a lesson from Kleinpeter Dairy. I am painfully disappointed that you elected to sweep me under the proverbial rug. And I have a big mouth.
Thanks for nothing,
You know something? You’re okay, Sparky.
Whaa?? This actually happenned?! Go you for writing a letter–seriously, people!