Tag Archives: Polar Express

Kleinpeter 1, AMC-TV Big Fat Festering 0

Jeff Kleinpeter of Kleinpeter Dairy emailed me again recently (remember him? more on that soon) … and his repeated awesomeness reminded me that I forgot to tell you guys something. I wrote another email to AMC about the whole airing-a-Trojan-vibrator-commercial-during-Polar-Express-the-day-after-Christmas snafu. I actually sent it in May right after the superior response I got from my email to Kleinpeter Dairy Farms. Of course, my intention was to shame AMC on their deplorable “customer service.” And, just as I expected, they predictably opted to ignore my email yet again. So, I sent mine again today.

They seem to think I’ll give up easily.

Anyway, feel free to take a look and drop them a letter of your own. Here’s all the contact information from their website. There are several names listed there. I suggest copying all of them. As far as I’m concerned, even their water delivery guy holds some of the responsibility. And someone needs to pay … or at least freakin’ apologize. Am I right?

Dear AMC,

I tried so many times to contact you last January regarding the whole Trojan-commercial-during-The-Polar-Express-the-day-after-Christmas debacle. I sent three separate emails, I tweeted you and I even called and spoke with a live person … who said your organization would be getting back to me shortly. That lip service proved merely to be a means of getting me off the phone because NOTHING EVER HAPPENED.

If someone wasn’t fired over the initial VIBRATOR AD DURING A CHILDREN’S CHRISTMAS MOVIE decision, then here’s another chance for you to thin your herd.

And I want to let you know that I keep a blog about such things. All of my letters to you are included there.

(1) http://wp.me/p1LoLK-NK – sent 12/31/11

(2) http://wp.me/p1LoLK-QE – sent 1/6/12

(3) http://wp.me/p1LoLK-YK – sent 1/27/12

So, why am I suddenly writing to you again? Because I wrote another letter to a different company today and, within less than twenty-four hours, I received a personalized email, a phone call and then even a visit to my home by one of their local representatives to “make things right” as they say.  They should serve as your example. And please know that I didn’t miss the opportunity in this new post to state yet again that you ignored all of my attempts to contact you … http://wp.me/p1LoLK-1E1

AMC should take a lesson from Kleinpeter Dairy. I am painfully disappointed that you elected to sweep me under the proverbial rug. And I have a big mouth.

Thanks for nothing,



Checking in a THIRD time with AMC TV

Today’s Weight … 122.4

EXACTLY the same as yesterday. Go figure. Pasta and gingerbread don’t help you lose weight.  But the good news is .. they, apparently, don’t help you gain it either!

Don’t get it? Check this post.

Just so no one thinks I’m dropping the ball with AMC Television and its poor choice of ad placement during children’s Christmas programming last month … not to worry! I’ve been occupied with a few things the last few weeks but I’m back … and I’m on it.  If you recall, I’ve sent two emails, made one phone call and even tweeted these people … all only to fall on deaf ears. Or so I thought until I called again today and actually reached a live person.  She offered me a different email address and assured me that this time I would receive a response.  Of course, I’ll share it here when I do.

And, yes, I plan to do the same follow-up with the Kids-in-Mind letter.   Am I being a crazy pain in the ass to these people?  Maybe. But I feel that they screwed up and, as a mom, I’ve decided that they should be informed to correct it for the next, not-yet-corrupted kid.  (Since mine have now been educated on things like Trojan Vibrators.)

Just sent today, here’s my third email to AMC:

Thank you, Elizabeth, for taking my call today.  Attached below are the two prior emails I sent to your organization that I mentioned during our conversation this afternoon. The address I used for the first two emails is, in fact, different from the one you gave me today.  Your website reads “If the answer to your question wasn’t found in our FAQ, please send us an e-mail.”  And the email link is amccustomerservice@rainbow-media.com.  So, therein lies the problem.

Anyway, thanks again for your time and I look forward to hearing back from you soon.

Michele …