First, there was my letter to the Bic Corporation.
Then, there was their reply.
Then, I wrote them back … AGAIN!
And the saga continues …
On June 8, 2015 at 8:17am, I received this email. (To those not in the biz, “email” is short for electronic message.):
Dear Mrs. Poche:
Thank you for your reply. I’ll have the mailing label sent this morning.
Always a stickler for proper corporate correspondence etiquette, I responded the very same day at 3:35pm with the following message:
Thanks, Daniel. I’ll keep an eye out for it.
Just in case the letter in the photo is illegible, please allow me to transcribe it for you:
June 8, 2015
Mrs. Michele Poche
(Address omitted. What am I … nuts???)
Dear Mrs. Poche,
Thank you for your June 3 and 5, 2015 emails. I’m sorry to hear of your daughter’s recent experience with a BIC Soleil Twilight shaver.
At BIC, quality is uppermost in our minds. When one of our products does not meet the consumer’s expectations, we appreciate being made aware of it.
While inquiries and comments such as yours can be helpful to BIC’s quality and research endeavors, an examination of the subject shaver is necessary to determine the possible cause of this experience. Therefore, I have asked that you return the shaver, which you have agreed to do. I have enclosed a mailing label for your convenience; however, it’s not clear whether your daughter sustained an injury; if so, and should you elect to present a claim, may I recommend that you use a method to return the shaver that will allow for tracking of the package, and the opportunity for you to request a signature for delivery.
In accordance with the BIC Performance Policy, upon my receipt of the shavers, a coupon will be provided to you for the replacement BIC shavers, which may be used to select any BIC shaver model of your choice.
I look forward to hearing from you with this additional information.
Very truly yours,
Aside from confusing me with an epic, 60-word sentence (which was actually a question), I think BIC’s intent is sincere and I appreciate their immediate attention to my problem here.