Just joining us for the Hamilton Beach Toaster Chronicles? Get up to speed by first reading these posts:
- A Letter to Hamilton Beach … Toaster Department, Please
- Hamilton Beach Wrote back! Cue the Pumpkin Pop-Tarts!
- Letter #2 to Hamilton Beach (Plus an Overdue Apology to Kmart)
Dear Michele,
Thank you for contacting us.
In order to assist you with your warranty claim, please unplug your appliance and cut the electrical cord off where it comes out of the machine and send a picture of the disabled unit to photo@hamiltonbeach.com. Please be sure to include your consumer number (1504480) in the subject line as well as your name and address in the body of the email.
After we receive your above information, your new appliance will arrive in 7-14 business days. It could arrive sooner, pending stock availability.
Shipping and handling is not covered under the limited warranty, however Hamilton Beach will pay the cost of shipping in this instance.
Thank you for contacting Hamilton Beach Brands and please let us know if there is anything else we can assist you with.
Name Withheld (New person. Presumably “Betty’s” friend so we’ll call her “Veronica.”)
Consumer Affairs
Well, I have to give “Veronica” credit for spelling my name correctly. (Nobody ever does that the first time out of the gate.) Still, I am very displeased with this ugly burden of proof thing she’s introduced to our little equation.
Do you not BELIEVE me, Veronica???
You got me. I scam big corporations out of $25 kitchen appliances.
Now, I ask you, “Veronica” … if I were going to lie about something not working properly in my home, don’t you think I’d shoot higher up the Hamilton Beach food chain? Don’t you think I’d have the smarts to go for a juicer … or a Big Mouth® Deluxe 14 Cup Food Processor with French Fry Blade?
OldDogNewTits 
Include the pop tarts!
Great idea! I keep them in an urn above the fireplace.
This reminds me of last Christmas’ fisher price dollhouse. The little sucker was missing 2 screws to put the front door on. Fisher price couldn’t just send me 2 screws…insert something funny here…but they could issue me a check refund for the purchase price IF I disassembled the house and mailed them the middle shelf/floor. What a total waste of plastic! I just decided to get the screws myself.
That’s ridiculous, Helen. It’s a waste of your time, your postman’s time and the minimum-waged-FP-employee’s time. And I mean the poor soul who needs to open all these packages, take inventory and then send them right back along with two .15 cent screws. The postage to send it is worth more than the contents inside.
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I am so intrigued by this story. It was kind of like when I wrote to a promo company letting them know that my order was incomplete and they didn’t believe me. Seriously, I am not selling coozies on the black market. Thankfully I had my UPS tracking number. They claimed they sent me 30 boxes of coozies. The UPS tracking umber proved only 28 boxes had arrived. I received a shipment of 1000 coozies shortly thereafter.
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